St John’s Wood office

+44 (0)20 7722 2223
sjw@hanover-residential.com
102 St John’s Wood Terrace,
London NW8 6PL

Temple Fortune office

+44 (0)20 8209 0101
tf@hanover-residential.com
15 Temple Fortune Parade,
Finchley Road, London NW11 0QS

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Tenants

Tenants

Why rent
with us?

We can help you find a property in London to rent whether you are a corporate tenant, family or individual and will guide you through every step of the process.

We are an ARLA Propertymark protected agency and all our lettings team are fully trained in the most up-to-date lettings legislation so we can offer piece of mind that you and the landlord are fully protected.

When you rent a property through Hanover, we will explain the complete letting process and any fees or associated charges. We will give you the Hanover tenant guide so you are fully aware of your responsibility as a tenant and who you will need to contact if you have any queries during your tenancy.

“We’ll be with you every step of the way for the length of your tenancy”
Courtney Freeman
Lettings

Tenant Payments in detail

Prospective tenants interested in renting a property through Hanover will need to be aware of the following payments a tenant can be charged in connection with a tenancy.
01

The rent

The agreed monthly rental payments for a particular property.
02

A refundable holding deposit

The equivalent of one weeks rent is to be paid to Hanover in order to remove the property from the market and commence referencing. The ‘deadline for agreement’ for both parties is usually 15 days after a holding deposit has been received (unless otherwise agreed in writing). Please note, this deposit is non-refundable if you provide false or misleading information, fail a right to rent check, withdraw from the proposed agreement (decide not to let) or fail to take all reasonable steps to enter an agreement (i.e. responding to reasonable requests for information required to progress the agreement) when the landlord and/or agent has done so. Should the tenancy proceed, Hanover can either refund the holding deposit directly to you or put it towards your rent or security deposit (subject to your consent).
03

A refundable security deposit

Prior to the tenancy, you will be required to pay a security deposit capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above. This provides a landlord with security if a tenant causes damage to a property, does not return it in its original condition, does not pay their rent or breaks the terms of their tenancy agreement.
04

Payments to change the Tenancy agreement

You will be liable to pay an administration charge of £50 inc VAT (or higher if proved reasonable) for any amendments required during a tenancy. e.g. a change of Tenant.
05

Payments to terminate the Tenancy agreement early

You will be responsible for all payments associated with early termination of the tenancy when requested by you as the Tenant.
06

Utility bills

You are responsible for all payments in respect of utilities (i.e. gas, electricity, water), communication services (i.e. broadband, Sky/cable TV, phone) TV licence and council tax unless stated otherwise within the Tenancy Agreement.
07

Late payment of rent

When rent payments have been outstanding for 14 days or more, you will be liable to pay interest at 3% above the Bank of England Base Rate from the rent due date.
08

Replacement of keys

You are responsible for ensuring that you look after the keys/security fobs for the property throughout the tenancy. If you fail to do so, you will be responsible for covering the reasonable costs of replacement.

Helpful Government Guides & Information

You can download PDF copies of all available guides.

Meet your Hanover lettings team

A group of experienced and passionate professionals focused on delivering exceptional service and outstanding results for all your property requirements.
Tim Ruocco
Tim Ruocco
Property Manager
+44 (0)20 8209 0101
Courtney Freeman
Courtney Freeman
Lettings
+44 (0)7525 106 625
Sam Jones
Sam Jones
Lettings
+44 (0)7525 115 160

Our services

Selling and letting property is our core business, but we don’t stop there – we offer a wide range of services to help you at every stage of your property journey.
Selling
Our approach
to sales
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Landlords
Landlords
Why Let
with us?
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Tenants
Tenants
Why rent
with us?
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Tenants
Off Market
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“Throughout the process of selling our home, Charlie and the entire team were efficient, friendly, professional and helpful. They were always quick to respond to any questions we had and were extremely knowledgeable. We felt very safe in their hands and have already recommended them to our friends!”
“Sam was incredibly helpful in my home search, taking special care of my daughter’s health needs. Professional, efficient, and always punctual, he even checked in after we moved. I truly appreciated his dedication and will definitely be recommending him!”
“Senan was proactive and knowledgeable about St John’s Wood, making my property search seamless. Jason was highly responsive, ensuring I exchanged and completed in under two months. Before completion, his rental team swiftly secured a tenant. A fantastic experience—thank you to Jason and the team.”