At Hanover, we believe in outstanding customer service.  We work hard to build strong, lasting relationships. In return, our clients have kindly shared their experience of working with us

I would like to take this opportunity to express our thanks, concerning the negotiations during the purchase of our home in Maida Vale earlier this year. I am sure my wife Suzanne & I were not easy clients, having a fairly unique specific property requirement that limited the opportunities available. Over a period of many months you must have spent much time searching for that specific property, continually staying in contact.

I remain convinced that without your knowledge, expertise, negotiating and people skills this transaction would have fallen by the wayside. I think the seller must have appreciated you too. Simply, thank you and all our colleagues for all for a job well done, it is appreciated.

My wife and I met with a few agents but decided to instruct Jason Goldstone of Hanover Residential. How pleased we were, as it was his enthusiasm, reliability, professionalism and 'never give up approach' that had attracted us. It turned out to be the right decision to give Hanover exclusivity to sell our apartment in St Johns Wood.

Dear Jeremy, as we have now completed on the sale of my house in South Hampstead I felt it only right to tell you how pleased I was with Hanover Residential. The past six months have been difficult times in the housing market but in spite of this you achieved a fair and realistic price for my house. You and your fellow negotiators were always available with help and professional advice and have made sure that my sale proceeded as quickly and as smoothly as possible. Once again I thank you and would not hesitate in using Hanover Residential in the future.

A very unique boutique agency. Hanover Residential has given me a truly personal and personalised service and I would not hesitate to use them again.

It is our experience that the first contact at a company provides the initial impression.
Hanover Residential instilled confidence in us from the beginning. Their overall understanding of our requirements, their efficiency, politeness and enthusiasm put them at the top of their field. The exceptional service provided, both in sales and rental, made buying and renting painless.

Hanover Residential has proved to be a very good choice to help with the letting of our property in St John’s Wood.  They have excellent knowledge of all property movements in the area and were actually recommended by the porters at our block, with whom Nicole has established a very good working relationship. Nicole maintains very good communications between us as landlords and our tenants, so that any problems are speedily resolved.  We are very happyto recommend Hanover as a letting agent.

Great personal attention from Jason Goldstone who affected a brilliant sale of my apartment at a premium price. I would always recommend him as my 'first choice' agent.

Nicole of Hanover Residential was recommended by the porters of our building and from the word go, she took charge. Nicole and her team’s professionalism, localised knowledge, personalised attention and expertise helped with the letting of our property in St. John's Wood, thus ensuring we had made the right investment. Without hesitation, we would definitely recommend the firm whenever possible.

I was tasked by an international client to act on their behalf to source a suitable property in the heart of St John’s Wood. We found Hanover Residential a pleasure to deal with. They were always responsive and attentive, and facilitated the purchase with great care and attention. We would have no hesitation in recommending their services.

I wanted to take the opportunity to thank you and your team, for all your hard work this year. In one of the most difficult residential markets for many years, we have really appreciated your professional commitment. Your market knowledge and experience are second to none. Finally it is refreshing to deal with an agency whose professionalism is backed up by their integrity. Please thank your staff and we look forward to continuing our relationship in the New Year.

We were very fortunate to work with Hanover Residential to find our current property. After having worked with several agents, Nicole Shaffer was just what we needed: she was helpful, understood our needs, patient and provided excellent advice. Nicole kept in touch on a regular basis, was quick to make appointments; she was really on top of it without pushing. I felt a great deal of trust when working with her. I would definitely recommend Nicole and Hanover Residential if you are looking to rent a property.

Dear Oliver, We found you to be very professional in your approach and meticulous in answering questions and liaising with the Seller and Solicitors. You effectively held our hands through the whole purchase process and nothing was too much trouble for you.